Court Street Construction
Dates: May 31, 2011 – October 31, 2011
Places: Court Street (between Bay Rd. and Hamilton St.)
- Road Resurfacing
- Water Main Replacment
- Decorative Lighting
- ADA sidewalks and ramps
- Customer Frustration
- Waste Pick-Up
Still have questions? Call the people who know!
Beth D. London, P.E.
Phillip J. Karwat, P.E.
Mid-Michigan Waste Authority
Tips to Reduce Customer Frustration
Court Street will remain open to through traffic, however, traffic will be shifted to one side. This will undoubtably lead to some confused drivers and a customer base that may feel as if it’s just not worth the trip to Old Town. But we can help fix this!
- Send frequent communications such as email or newsletters to your customer base letting them know the best routs to take and places to park so they can still frequent your place of business
- Print small maps highlighting the best routes and parking solutions for your customers to take with them.
- Ease customer frustration by acknowledging and then making light of the situation. A comical window sign or tee-shirts saying “What Construction?” can lighten the mood.
- Is your business near Hamilton Street? Ken Eline from River City Tile has offered is business parking lot for employee parking that way more lot and street parking can be devoted to customer parking.